Exceptional service. Every time.

Our dedication to exceptional customer service sets us apart. We stand by uncompromising quality and exceptional customer service, delivering a full-service solution that is built around you and your business.

Our commitment to you

We’re always within reach. We’re just a call, email, Live Chat message or a Teams/Zoom call away
Order support from before you’ve placed the order to when it arrives at its destination
Technical expertise to guide you through your purchase decision
Personalised service that’s built from years of experience in your sector
Acting on feedback, we conduct a customer survey every year to ensure we’re on track to delivering best service

No quibble, no problem

We do understand though that sometimes, things don’t go quite as planned. That’s why not only are we at the end of the phone or an email to help you with an issue, but we also offer our unique 100/100 guarantee.

If you’re not happy with your purchase, simply return it within 100 days in 100% original condition and we’ll be happy to refund you.

100/100 guarantee

This means we’re here when you need us, focused on solutions and action to deliver what’s important to you.

Exceptional account management

Whether you make a single purchase or have a regular cycle of orders, we’ll make sure you have a dedicated point of contact for advice, guidance and support.

Product and process innovation

If we know something great works, we’ll share our insights with you to ensure you’re being as efficient as possible with your purchasing decisions

Free warehousing

Keep your stock safe and secure in our 50,000 sq ft warehouse with products available for free next-day delivery available.

Free delivery

Qualifying orders will benefit from free delivery to either single or multiple locations

Flexible ordering

When you’re ready to talk about an order, you can choose the platform that suits you best. Give us a call and we’re ready to chat through your requirements and help you make the best decision.

Customer Reviews

Valley CIDS

I work with Acopia because it’s a centralised source and it gives us control. When I follow you on social media, I get the feeling you’re very current, you focus on charity and it makes me want to be part of that Acopia movement.

PDSA

When we are looking for a new product, I find it really easy to bounce ideas off you and you’re always quick to come back with ideas. If there is ever a problem, you go above and beyond to make sure it’s sorted out.

The Air Ambulance Service

Although we are in the early stages of working with Acopia, the point of difference I have experienced with the company is through the level of customer service we have received. Terry and the team are approachable and engage with their customers through a less ‘salesperson’ approach and more ‘how can we help you’ approach.

St Giles Hospice Shops

Responses to queries are quick, parcels are well packed and arrive in good time.

BMB Clothing Ltd

Everything runs smoothly with good communications.

YMCA

I get consistency and constancy from the team

Douglas MacMillan Hospice

Happy with the service and would recommend.

Shelter

Marcelle and Lauren go out of their way to be helpful.

Ayrian Logistics

Excellent customer service.

John Rothery

Response times are good, deliveries are accurate, on time and without issues.

Woodland Global Ltd

Really good service, you proactively promote enviro solutions without us having to scratch around.

Crisis

Day to day service is good. The MyAcopia portal is excellent.

Dove House Hospice

Really happy with the service.

RGB Kew

We get very good customer service.

Bard Ltd

We had no issues at all, so I have no difficulty recommending you.

Saltrock

We feel the move to Acopia is one of the best things we could have done in terms of freeing up time, resources, warehouse space and streamlining our procedures and processes in head office and in stores.

TLC Electrical

Acopia is incredibly reliable and nothing is too much of a problem for them. A great Company and our ‘go to’ for all of our packaging requirements.

Got any questions for our Customer Experience team?

Get in Touch