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Privacy and Cookies Policy

Respecting our relationship, protecting your privacy and taking care of your data

Privacy Statement

Acopia Group is committed to ensuring that your privacy is protected. The following document sets out our policy regarding our use of any personal data that we may collect from you or that you provide to us. Please check this page from time to time in case we have made any changes that may affect you.

This site has security measures in place to protect from loss, misuse, and alteration of the information under our control. We will hold and transmit your information in a safe, confidential, and secure environment. We will not sell your personal information to third parties.

The information we provide to people about how we process their data will be: concise, transparent, and easily accessible; written in clear and plain language, and free of charge. We will only collect adequate data for our trading purposes and will keep it under our control. Notices to this effect will be displayed clearly and prominently and we ask individuals to positively opt-in and we provide sufficient information to enable informed choices.

The purpose of processing any information is set out in Article 6 of the GDPR and is also purely to enable our business operations which can be summarised as supplying Goods Not for Resale and the legal basis for the processing is the Legitimate Interest Provisions as set out in the new General Data Protection Regulation (GDPR) of 2018.

Categories of data that we collect
We may collect and process personal data as defined in the new regulation as any information relating to an identified or identifiable natural person, including

  • Name and job title
  • Contact information including email addresses
  • Invoice and delivery addresses
  • Demographic information
  • Transactions between us and the fulfilment
  • History and details of visits to our website
  • We may occasionally request you to fill in optional surveys. We may carry links that will yield anonymous statistical data about our users’ browsing actions and patterns.

The purpose of processing any information is purely to enable our business operations which can be summarised as supplying Goods Not for Resale. We have checked that the processing of data is necessary for our purposes, and are satisfied that there is no other reasonable way to achieve these purposes.

Other sources of information are set out more fully in our Data Flow Chart and may include buying databases, registrations, business acquisitions, prospecting, social media, and other publicly accessible sources.

The legitimate interests of the Data Controlling Officer and any third parties in handling the data extend only as far as purely business needs require it.

Recipients and users of any information are strictly limited to within the company and any commercial operations as set out above and are committed to using only adequate data for what is necessary to fulfil their purposes.

We may use independent companies e.g., IT support, sales processing, CRM systems, and the like in the normal course of our duties. This processing is necessary for the legitimate interests pursued by the controller or by a third party except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data. The companies we work closely with as needed are not normally involved in data processing but may meet it during system servicing, breakdowns, updates, and invoicing.

No data is transferred to any third country. While we have support companies in the UK for electronic backup and servicing etc, and suppliers in some third countries no data is transferred to them. Any support companies we use who have a third-party contractor in a third country have processing agreements between themselves and form no part of this policy. We may perform profiling (automated processing of personal data to evaluate certain things practised about an individual), which can be part of an automated decision-making process and we document this in our data protection policy.

We are aware of the rights of the data subjects according to principle 6 of the Regulation:

a. a right to prevent processing for direct marketing
b. a right to object to decisions being taken by automated means
c. a right in certain circumstances to have inaccurate personal data rectified, blocked, erased, or destroyed
d. and a right to claim compensation for damages caused by a breach of the Act


By registering with us or continuing to use our website, you agree to our use of cookies. Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. They provide us with information, products, or services that you request from us or which we feel may interest you, to which you have consented. We may amend our policy from time to time to keep abreast of current advances.

They enable us to keep track of your shopping basket as you select items and navigate around our online shop. They allow you to participate in interactive features of our service when you choose to do so. A cookie will not give us access to your computer or information about you, other than the data you choose to share with us.

If you follow a link to any third-party websites whilst accessing our site, please note that these websites will have their privacy policies. We cannot accept any responsibility or liabilities for their operation.

Your right to access information we hold about you can be exercised by the General Data Protection Regulation (GDPR) of 2018.

Acopia Group uses CCTV for building security. This will capture images of both staff and the public, and this position is more fully set out in our document CCTV system—Controls under GDPR.

Any requests, comments, and questions regarding this privacy policy are welcomed and should be addressed to [email protected]. Further information about cookies may be found on the following website www.aboutcookies.org

Our Data Controlling Officer (DCO) is Mr Tim Lynes, [email protected], and his deputy is Wayne Lynes [email protected] located at

Acopia Group Ltd, Global Point, Steyning Way, Bognor Regis, West Sussex, PO22 9SB
Tel 033 033 300 21

Updated October 2023