We’re focussed on product innovation and improvement, ensuring you have access to market-leading products and solutions

The industries Acopia work with are as diverse as the solutions themselves

Acopia provide a single source procurement solution with a broad range of Goods Not For Resale that deliver tangible cost savings

Our key focus is to help our customers to become more sustainable with innovative solutions for Goods Not For Resale

Our latest insights and practical resources to support your business, sustainably

Book a demonstration, audit or request product samples. For everything else, our team of experts are here to help

Customer Experience

We are always here to help as your trusted partner

Home » Customer Experience

Exceptional service.
Every time.

Our dedication to exceptional customer service sets us apart. We stand by uncompromising quality and exceptional customer service, delivering a full-service solution that is built around you and your business.

No quibble, no problem

We do understand though that sometimes, things don’t go quite as planned. That’s why not only are we at the end of the phone or an email to help you with an issue, but we also offer our unique 100/100 guarantee.

If you’re not happy with your purchase, simply return it within 100 days in 100% original condition and we’ll be happy to refund you.

 

Our commitment to you

  • We’re always within reach. We’re just a call, email, Live Chat message or a Teams/Zoom call away
  • Order support from before you’ve placed the order to when it arrives at its destination
  • Technical expertise to guide you through your purchase decision
  • Personalised service that’s built from years of experience in your sector
  • Acting on feedback, we conduct a customer survey every year to ensure we’re on track to delivering best service

100/100 guarantee

This means we’re here when you need us, focused on solutions and action to deliver what’s important to you.

  • Exceptional account management

    Exceptional account management

    Whether you make a single purchase or have a regular cycle of orders, we’ll make sure you have a dedicated point of contact for advice, guidance and support.
  • Product and process innovation

    Product and process innovation

    If we know something great works, we’ll share our insights with you to ensure you’re being as efficient as possible with your purchasing decisions
  • Free warehousing

    Free warehousing

    Keep your stock safe and secure in our 50,000 sq ft warehouse with products available for free next-day delivery available.
  • Free delivery

    Free delivery

    Qualifying orders will benefit from free delivery to either single or multiple locations
  • Flexible ordering

    Flexible ordering

    When you’re ready to talk about an order, you can choose the platform that suits you best. Give us a call and we’re ready to chat through your requirements and help you make the best decision.

Customer reviews

Valley CIDS
I work with Acopia because it’s a centralised source and it gives us control. When I follow you on social media, I get the feeling you’re very current, you focus on charity and it makes me want to be part of that Acopia movement.
PDSA
When we are looking for a new product, I find it really easy to bounce ideas off you and you’re always quick to come back with ideas. If there is ever a problem, you go above and beyond to make sure it’s sorted out.
The Air Ambulance Service
Although we are in the early stages of working with Acopia, the point of difference I have experience with the company is through the level of customer service we have received. Terry and the team are approachable and engage with their customers through a less ‘salesperson’ approach and more ‘how can we help you’ approach.
St Giles Hospice Shops
Responses to queries are quick, parcels are well packed and arrive in good time.
BMB Clothing Ltd
Everything runs smoothly with good communications.
YMCA
I get consistency and constancy from the team.
Douglas MacMillan Hospice
Happy with the service and would recommend.
Shelter
Marcelle and Lauren go out of their way to be helpful.
Ayrian Logistics
Excellent customer service.
John Rothery
Response times are good, deliveries are accurate, on time and without issues.
Woodland Global Ltd
Really good service, you proactively promote enviro solutions without us having to scratch around.
Crisis
Day to day service is good. The MyAcopia portal is excellent.
Dove House Hospice
Really happy with the service.
RGB Kew
We get very good customer service.
Bard Ltd
We had no issues at all, so I have no difficulty recommending you
Saltrock
We feel the move to Acopia is one of the best things we could have done in terms of freeing up time, resources, warehouse space and streamlining our procedures and processes in head office and in stores.
TLC Electrical
Acopia is incredibly reliable and nothing is too much of a problem for them. A great Company and our ‘go to’ for all of our packaging requirements.

Interested and want to know more?

We’ve put together a list of frequently asked questions about Acopia.

Find out more

Need to speak to our customer experience team?

Get in touch with the team on 033 033 300 21 or send us a message below.